Privacy policy
Last updated: 2 November 2026
This policy explains what personal data we collect when you visit lhotelparticulier.com, book an apartment or contact us, why we use it, how long we keep it and what your rights are.
1. Who is responsible for your data?
The data controller is SAS L’Édifice, which operates L’Hôtel Particulier Bordeaux St-Jean.
41 rue Eugène le Roy, 33800 Bordeaux, France
RCS Bordeaux 513 022 095
Email: contact@lhotelparticulier.com – Phone: +33 6 27 71 81 57
2. What data do we collect, and why?
Booking an apartment
Data: surname, first name, email address, phone number, postal address, dates of stay, number of guests, special requests and payment information.
Why: to manage your booking, your stay, self check-in (access codes, instructions sent by email, text message or WhatsApp) and invoicing.
Legal basis: performance of the booking contract.
Payment: card payments are processed directly by our secure payment provider, Citélis – Monext (Crédit Mutuel Arkéa group). We never have access to your full card number.
Retention: 3 years after your last stay for customer follow-up; 10 years for accounting records (legal obligation).
Individual police registration form
For guests of foreign nationality, the law requires us to complete an individual police registration form (surname, first names, date and place of birth, nationality, home address, phone, email, dates of stay).
Legal basis: legal obligation (articles R.814-1 et seq. of the French CESEDA).
Retention: 6 months, then destroyed. It may be passed on to the police authorities at their request.
Bookings via Airbnb, Booking.com and other platforms
If you book through a platform, it sends us the information needed for your stay (name, dates, number of guests, contact details). The platform remains responsible for the data you have entrusted to it, under its own privacy policy.
Contact form and correspondence
Data: name, email address, phone number if provided and the content of your message.
Why: to respond to your request.
Legal basis: our legitimate interest in replying to you, or steps taken prior to a booking.
Retention: 3 years maximum after our last exchange.
The form is protected against bots by Google reCAPTCHA, which analyses certain technical information about your browsing (IP address, behaviour on the page) solely to detect spam.
Service orders (taxi, breakfast, shop)
Data: name, contact details, order details.
Legal basis: performance of the contract.
Retention: 3 years for customer follow-up; 10 years for accounting records.
Audience measurement (Google Analytics)
Only with your consent, we use Google Analytics to find out how many people visit the site and which pages are viewed. These statistics help us improve the site.
Legal basis: your consent, which you can withdraw at any time.
Retention: cookies kept for 13 months maximum; statistical data kept for 14 months.
Google Maps
The map showing our apartments is provided by Google Maps. It is only displayed after you give your consent, as Google may then place cookies.
3. Who receives your data?
Your data is intended for SAS L’Édifice. It is never sold or rented. We use the following service providers, who only use it to provide their service to us:
- IONOS (website hosting, in France / European Union);
- Citélis – Monext (Crédit Mutuel Arkéa group), our secure payment provider (card payment processing, in France);
- Google (Analytics, Maps and reCAPTCHA);
- the booking platforms (Airbnb, Booking.com…) when you book through them;
- WhatsApp (Meta), when we send you check-in instructions this way.
Some of these providers (Google, Meta) may process data outside the European Union, particularly in the United States. These transfers are governed by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.
4. Cookies
On your first visit, a banner lets you accept, refuse or choose non-essential cookies. You can change your choice at any time. For details of the cookies used, see our Cookie policy.
5. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time. You may also set out instructions regarding what happens to your data after your death.
To exercise these rights, write to us at contact@lhotelparticulier.com or at 41 rue Eugène le Roy, 33800 Bordeaux. We will reply within one month. We may ask for proof of identity if there is any doubt about your identity.
If you believe your rights are not being respected, you can lodge a complaint with the CNIL (French data protection authority): www.cnil.fr.
6. Security
The site is protected by an encrypted connection (HTTPS) and a firewall. Access to your data is restricted to the people who need it to manage your stay.
7. Changes
This policy may be updated. The date of the last update is shown at the top of this page.
