Terms and Conditions of Sale
L’Hôtel Particulier Bordeaux
Preamble
These Terms and Conditions of Sale (T&Cs) set out the conditions under which L’Hôtel Particulier Bordeaux offers bookings of its accommodation and services on its website https://lhotelparticulier.com.
Before making any booking, the customer declares that they have read these T&Cs, accept them without reservation and have full legal capacity to enter into a commitment. The sale is concluded on the date of booking. Any booking implies full and complete acceptance of these T&Cs.
Bookings made via a third-party platform (Airbnb, Booking.com…) remain subject to that platform’s cancellation and payment conditions.
Article 1 – Identification of the establishment
L’Hôtel Particulier Bordeaux is operated by:
SAS L’Édifice, with share capital of €100
RCS Bordeaux 513 022 095 – SIRET 513 022 095 00022
VAT not applicable, article 293 B of the French General Tax Code
Registered office: 41 rue Eugène le Roy, 33800 Bordeaux, France
Website: https://lhotelparticulier.com
Email: contact@lhotelparticulier.com
Phone: +33 6 27 71 81 57
Article 2 – Services offered
L’Hôtel Particulier Bordeaux offers online booking of apartments and accommodation in Bordeaux, as well as additional services (parking, concierge, transfers…), subject to availability.
Each accommodation is booked for the maximum number of people stated in its description. Access may be refused to a greater number of occupants.
Article 3 – Prices
Prices are shown in euros, per accommodation and per night, for the number of people and dates selected. They apply at the time of booking. VAT not applicable, article 293 B of the French General Tax Code.
The following are added to the price of the accommodation:
- the tourist tax, payable per person and per night according to the rates in force in Bordeaux;
- the the options chosen (parking, concierge, transfers…), at the prices shown on the website or communicated at the time of booking.
Article 4 – Payment
Unless otherwise specified at the time of booking, the full stay is paid at the time of booking. The booking is only confirmed once full payment has been received.
Payment is made by bank card via our secure payment provider. An invoice is provided on request.
Article 5 – Security deposit
The establishment may request a security deposit of 500 €, in the form of a card pre-authorisation, at the time of booking or on the customer’s arrival. No amount is debited unless an incident is found.
This deposit covers any failure by the customer to meet their obligations, in particular damage, loss or exceptional cleaning in the accommodation or common areas.
If there is no incident, the card pre-authorisation is released within 7 days after the customer’s departure. In the event of an incident, the sums needed for repairs are deducted, with supporting evidence, up to the amount of the deposit.
Article 6 – Right of withdrawal and cancellation by the customer
6.1 Right of withdrawal
In accordance with article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period.
6.2 Cancellation conditions
- Cancellation up to 15 days before the arrival date : the booking is refunded in full.
- Cancellation less than 15 days before the arrival date : the sums paid are retained by the establishment and no refund is made.
All cancellations must be sent by email to contact@lhotelparticulier.com. The date the email is received is authoritative.
The refund is made to the payment method used at the time of booking, within 14 days of receipt of the cancellation request.
6.3 Changes, late arrival, early departure and no-show
Any request to change dates is subject to availability and the establishment’s agreement. In the event of late arrival, early departure or no-show without prior cancellation, the full stay remains payable.
Article 7 – Force majeure
In the event of force majeure, i.e. an unforeseeable, unavoidable and external event within the meaning of article 1218 of the French Civil Code, preventing the customer from making their stay less than 15 days before arrival, a refund or postponement may be granted on presentation of supporting evidence.
Article 8 – Cancellation by the establishment
In the event of force majeure or inability to honour a booking, the establishment may cancel it. The customer is then refunded in full for the sums paid as soon as possible, without further compensation.
Article 9 – Check-in and check-out
Check-in : from 2:00 pm.
Check-out : no later than 11:00 am on the day of departure.
Any late check-out not authorised in advance is charged at €40 per hour of delay or part thereof.
Article 10 – No smoking
It is strictly forbidden to smoke or vape anywhere in the establishment, including in the accommodation, corridors and common areas.
In the event of non-compliance, a cleaning and deodorising fee of €300 is deducted from the security deposit. The establishment reserves the right to end the offender’s stay.
Article 11 – Pets
Pets are not allowed, unless agreed in advance and in writing by the establishment.
In the event of non-compliance, a cleaning fee of €300 is deducted from the security deposit. The establishment reserves the right to end the offender’s stay.
Article 12 – Customer conduct and liability
The customer undertakes to use the accommodation with reasonable care and to respect the peace and quiet of the neighbourhood. Parties and noise disturbances are forbidden.
In the event of a serious breach (damage, repeated disturbances, failure to comply with the rules above), the establishment may end the stay, without prejudice to the sums due under the security deposit.
The establishment cannot be held liable for the loss, theft or damage of personal belongings left in the accommodation.
Article 13 – Individual police registration form
In accordance with articles R.814-1 et seq. of the French Code on the Entry and Residence of Foreigners and the Right of Asylum, customers of foreign nationality, including EU nationals, must complete an individual police registration form on arrival. Children under 15 may be included on the form of an accompanying adult.
This form includes: surname and first names, date and place of birth, nationality, usual address, mobile phone number, email address, arrival date and planned departure date. It is kept for 6 months, then destroyed.
Article 14 – Personal data
Personal data collected at the time of booking is processed by SAS L’Édifice to manage bookings and stays, in accordance with the GDPR. It is never sold or transferred to third parties for commercial purposes.
The customer has the right to access, rectify, erase, restrict, object and port their data, which they can exercise by writing to contact@lhotelparticulier.com. For more information, see our Legal notice: https://lhotelparticulier.com/legal
Article 15 – Complaints and mediation
All complaints must be sent in writing to contact@lhotelparticulier.com.
In accordance with articles L.612-1 et seq. of the French Consumer Code, if the complaint has not been resolved, the customer may refer the matter free of charge to the following consumer mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean, 75017 Paris
www.cm2c.net
Article 16 – Applicable law
These T&Cs are governed by French law. In the event of a dispute, and failing an amicable solution or mediation, the competent courts shall be those of Bordeaux, subject to mandatory rules applicable to consumers.
Last updated: 10 October 2026
