{"id":265764,"date":"2026-11-02T09:40:25","date_gmt":"2026-11-02T08:40:25","guid":{"rendered":"https:\/\/lhotelparticulier.com\/?page_id=265764"},"modified":"2026-11-02T17:25:29","modified_gmt":"2026-11-02T16:25:29","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/lhotelparticulier.com\/en\/politique-de-confidentialite","title":{"rendered":"Privacy policy"},"content":{"rendered":"
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Privacy policy<\/h2>

Last updated: 2 November 2026<\/em><\/p>\n

This policy explains what personal data we collect when you visit lhotelparticulier.com, book an apartment or contact us, why we use it, how long we keep it and what your rights are.<\/p>\n

1. Who is responsible for your data?<\/h3>\n

The data controller is SAS L\u2019\u00c9difice<\/strong>, which operates L\u2019H\u00f4tel Particulier Bordeaux St-Jean.
41 rue Eug\u00e8ne le Roy, 33800 Bordeaux, France
RCS Bordeaux 513 022 095
Email: contact@lhotelparticulier.com<\/a> \u2013 Phone: +33 6 27 71 81 57<\/p>\n

2. What data do we collect, and why?<\/h3>\n

Booking an apartment<\/h4>\n

Data:<\/strong> surname, first name, email address, phone number, postal address, dates of stay, number of guests, special requests and payment information.
Why:<\/strong> to manage your booking, your stay, self check-in (access codes, instructions sent by email, text message or WhatsApp) and invoicing.
Legal basis:<\/strong> performance of the booking contract.
Payment:<\/strong> card payments are processed directly by our secure payment provider, Cit\u00e9lis \u2013 Monext (Cr\u00e9dit Mutuel Ark\u00e9a group). We never have access to your full card number.
Retention:<\/strong> 3 years after your last stay for customer follow-up; 10 years for accounting records (legal obligation).<\/p>\n

Individual police registration form<\/h4>\n

For guests of foreign nationality, the law requires us to complete an individual police registration form (surname, first names, date and place of birth, nationality, home address, phone, email, dates of stay).
Legal basis:<\/strong> legal obligation (articles R.814-1 et seq. of the French CESEDA).
Retention:<\/strong> 6 months, then destroyed. It may be passed on to the police authorities at their request.<\/p>\n

Bookings via Airbnb, Booking.com and other platforms<\/h4>\n

If you book through a platform, it sends us the information needed for your stay (name, dates, number of guests, contact details). The platform remains responsible for the data you have entrusted to it, under its own privacy policy.<\/p>\n

Contact form and correspondence<\/h4>\n

Data:<\/strong> name, email address, phone number if provided and the content of your message.
Why:<\/strong> to respond to your request.
Legal basis:<\/strong> our legitimate interest in replying to you, or steps taken prior to a booking.
Retention:<\/strong> 3 years maximum after our last exchange.
The form is protected against bots by Google reCAPTCHA, which analyses certain technical information about your browsing (IP address, behaviour on the page) solely to detect spam.<\/p>\n

Service orders (taxi, breakfast, shop)<\/h4>\n

Data:<\/strong> name, contact details, order details.
Legal basis:<\/strong> performance of the contract.
Retention:<\/strong> 3 years for customer follow-up; 10 years for accounting records.<\/p>\n

Audience measurement (Google Analytics)<\/h4>\n

Only with your consent, we use Google Analytics to find out how many people visit the site and which pages are viewed. These statistics help us improve the site.
Legal basis:<\/strong> your consent, which you can withdraw at any time.
Retention:<\/strong> cookies kept for 13 months maximum; statistical data kept for 14 months.<\/p>\n

Google Maps<\/h4>\n

The map showing our apartments is provided by Google Maps. It is only displayed after you give your consent, as Google may then place cookies.<\/p>\n

3. Who receives your data?<\/h3>\n

Your data is intended for SAS L\u2019\u00c9difice. It is never sold or rented. We use the following service providers, who only use it to provide their service to us:<\/p>\n